Top Questions Asked by New Broker Clients about our mortgage
loan processor service.
- Will I need to sign a
contract? MortgageProcessor.com uses a standard
"sub-contractor" agreement. This easy to read agreement is designed to
outline the procedures your loan processor will take with your
files and the responsibilities of both us, the mortgage processing
company, and you the mortgage broker company.
- How do you get paid when
a loan closes? The loan processor fee is placed on the HUD at
closing. Basically the same as an appraiser or survey company is
paid. Fees such as verification of employment fees through the
"work number for everyone", HOA fees, Payoff fees are paid directly to
us by the broker. (see processor agreement)
- Will you contact my
borrower? Your loan processor will contact your borrower for items
that may be missing from the processor file. The loan officer
should however submit a complete package to their loan processor with as
much information as possible. If
the borrower is not getting items back to us in a timely manner we will
ask the loan officer to assist us in gathering these items. Your
loan processor won't answer questions from the borrower regarding
rates or terms of the mortgage loan.
- How
long have you been in business? MortgageProcessor.com
has
been in business since 1996. Our loan processors are some
of the best in the processing industry.
- How can your company help
my company to grow? With many years experience as a
national loan processing company we can assist you in many ways. We
have helped many small companies to grow, and helped many large
companies to move to their full profit potential. Now with access
to status updates online your loan processor is able to keep in closer
contact with you to close mortgage loans faster
than ever before.
- What is your average
closing cycle? Currently our average closing cycle is
10 to 20 business days
for "A paper" loans and slightly less for clean "B-C" mortgages.
Closing cycles are dependent on a number of factors including how
quickly the title company, appraisal company, and loan underwriters are
getting to files. We strive
to close loans as quickly as humanly possible but these averages are not
a guarantee for the closing times of any loan.
- What makes you
different/better than other loan processors? There seems to be
no shortage of new processing companies our there. The vast
majority are processors working out of their homes in a converted
bedroom. Many processors turn to loan processing because they
don't want to pay for child care. You can imagine how screaming
children are perceived by your clients and the lender community at
large. Umbrella companies have sprung up that receive your file
and immediately ship it out again to a processor working out of their
home, or even to a loan processor in India. This situation puts your file at the mercy
of the loan processor with no real accountability. Think about it,
if the umbrella company is only getting $100 or so dollars per file and
the rest goes to the processor how urgent do you think your file
actually is? Files can sit on
these loan processors desks for days with no work being done on them.
In contrast, our business model puts qualified loan processors in an office
environment with managers who make sure your loans are getting closed. Our system of checks and balances helps make sure your
mortgage files move quickly and consistently towards closing. Plus
you can check on the progress of your files 24/7 through the internet.
- What if
my company keeps growing and I need more loan processors?
We are here to expand and shrink with your business. If your
volume is getting larger, just call us and we will add more loan
processors as needed to assist you. Downsizing? Just give us
a call and we will work with you to get the right balance of loan
processors for your situation.
- How do I know
your loan processing company will be
around a month from now? MortgageProcessor.com has been in business
since June of 1996. We doubled in size four times in our first two years with no
advertisement at all through referrals from happy clients.
Noting this growth a national magazine
did an article on our company about our loan processors. That
article introduced our loan processing company to many new clients that helped us solidify our place in the
market as a leader in this industry. As other loan processing companies have declared bankruptcy, and
even gone out
of business, ours has thrived and continues to grow.
"It's unfortunate that so many companies have
moved to a "turn and burn" mentality with regards to loan
processing." These companies take a percentage
of the profit of each loan submitted for loan processing and ship the loans out to someone working
out of the home.
We have rejected this method of loan processing as an irresponsible
way to handle our clients livelihood. Our goal is to forge a long term relationships that will allow both companies
to continue to grow. Some of our current mortgage broker clients
have been with us for more than 10 years now. We hope to have the
opportunity to show you how we can earn your business for the long haul.
- I'm
worried about sending my files out of state Since
1996 we have closed thousands of loans for our out of state
clients. When you send your files to us you can rest
assured that our processors have a firm handle on getting your loans
closed quickly and efficiently. While this used to be a big
concern in the days when all files needed to be originals it's not the
same today. Now days you can scan and e-mail files, use our toll
free fax line or if need be overnight a file. You always have
control of your files and can keep track of the progress of each file
online any time of the day or night.
Call you loan processor toll free at 1-866-418-3472
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